Frequently Asked Questions

This section provides information regarding order cancellation, contact methods, order tracking, accepted payment options, and return requirements to clarify how Selvura operates and processes customer requests.

Can I cancel my order?

Orders can be cancelled only before dispatch. If you wish to request a cancellation, please contact us at info@selvura.com as soon as possible. Once an order has been shipped, cancellation is no longer available. In such cases, please refer to our Return and Refund Policy for information regarding returns.

How can I contact you?

You can contact us using one of those contact information listed below:

Can I track my order?

Please visit our Track Your Order page and enter your tracking details, which were sent to you by email once your order ships

What are your payment options?

For more details about payment procedures and payment options check our Payment Policy Page

What are the return requirements?

You can return items within 30 days from the delivery date. To initiate a return, please contact us at info@selvura.com. Items must be unused and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.